All job offers Retail management

On behalf of Zimmermann, we are hiring for a Retail Manager to oversee our existing stores in KSA & Bahrain, and who will be part of the growth of the brand in the Middle East. Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business. What you'll be doing The Retail Manager will be responsible for training and developing the teams to achieve sales growth, profitability, and client excellence, ensuring optimal in-store P&P adherence and KPI’s achievement. Foster professional relationships through retail training programs and leadership skills. Your broad responsibilities will include: Ensure client satisfaction and achieve consistent sales & KPIs. Develop strategies and action plans for sales targets. Maximize sales through service strategies, tracking performance, and motivating teams. Regularly report performance and mentor Store Managers. Provide feedback on stock issues and ensure product knowledge among team members. Manage and grow the client database in compliance with GDPR. Ensure accurate client details and product availability for appointments. Communicate with clients about new launches and organize appointments. Develop teams in client service, brand, and product knowledge. Train stores in online fulfillment and policies. Lead and motivate teams to achieve KPIs. Provide feedback and conduct regular meetings to discuss performance and development. Lead and inspire the retail team. Oversee recruitment and onboarding of Store Managers. Manage stock accurately and efficiently. Monitor stock losses and work with B&P team for consolidations. Manage store expenses and ensure timely reporting. Maintain high Visual Presentation standards. Assist with new store setups and ensure weekly floral arrangements. Provide feedback on maintenance and ensure timely completion of works. Drive in-store events and manage them per company expectations. Enter client details post-event and send “thank you” notes. Report event details to management. What you’ll need to succeed This role will be based in Riyadh, KSA. Travel required to Jeddah and Bahrain Experience managing a network of stores in luxury retail, within the Middle East Fluency in Arabic is mandatory for this role Experience in Luxury Retail. Either leading a flasghip Luxury store or multiple stores/locations Ability to maximize and drive sales performance of your stores Ability to set and drive clienteling activities Strong interpersonal skills and experience managing multiple stakeholders What you’ll need to succeed The applicant must have previous management experience in fashion (essential), amazing client service skills, a proven ability to inspire, engage and develop team members to exceed KPI results, impeccable attention to detail and exceptional communication skills. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Position Objective: The objective of the Area Sales Manager role is to oversee the operations and financial performance of multiple retail stores within an assigned area for 1 or more assigned brands in a region. This includes driving sales growth, ensuring exceptional customer service, managing and developing store teams, and maintaining compliance with company standards. The role requires strategic market analysis, financial acumen, and effective communication with senior management/Brand teams to optimize store performance, manage inventory, promotion, marketing campaign implementation in stores and achieve business objectives. Key Responsibility: Operations Management Oversee the day-to-day operations of multiple fashion retail stores within the assigned area. Ensure all stores operate efficiently and adhere to company standards, including opening and closing procedures. Delegate tasks, assign responsibilities to store managers, and monitor progress. Adhere and enforce Company SOPs, Policies, and procedures, and loss prevention audit guidelines in all the assigned stores. Also, create measures to ensure compliance by all employees. Interpret and make decisions on operations and visual standards based on store and client needs. Single point contact with Brand Teams to implement business/marketing and other strategy elements in the stores uniformly Financial Management Monitor and analyze sales data, key performance indicators (Units per transaction, Average transaction value, sales per month, sales per square foot, sales turnover, shrinkage control, increase in conversion percentage), and overall financial performance, especially P&L and EBITDA, to identify areas for improvement. Analyze financial reports and make data-driven decisions to improve efficiency and profitability. Monitor and manage budgets, expenses, and financial performance for each store. Implement cost-saving initiatives to enhance profitability while maintaining quality. Customer Experience Ensure exceptional customer service by coaching and setting service standards for the team at all the stores. Conduct regular store visits to assess customer service quality and address any issues immediately. Collaborate with store managers to implement customer feedback and improve the shopping experience. Market Analysis & Strategy Utilize market insights to identify opportunities for growth and adapt strategies accordingly. Stay informed about market trends, consumer behavior, and competitor activities. Develop and execute area-specific marketing and sales strategies to drive footfall and revenue. Communication & Reporting Regularly communicate with senior management to provide updates on store performance and area-wide initiatives. Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team, and Corporate Office as required. Prepare detailed reports on area performance, including successes, challenges, and opportunities for growth. Staff Management & Development Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements. Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation. Responsible for assessing additional training needs required for optimal performance within the store. Foster a positive work environment that encourages teamwork, innovation, and growth. Develop succession plans to ensure a pipeline of qualified candidates for key positions within the area. Desired Experience: The ideal candidate should have 5-7 years of experience in retail management, with at least 2-3 years in a multi-store management role, such as an Area or District Manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.

"Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy - Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents. Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie's Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.. The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades." Position Objective: The objective of the Area Sales Manager role is to oversee the operations and financial performance of multiple retail stores within an assigned area for 1 or more assigned brands in a region. This includes driving sales growth, ensuring exceptional customer service, managing and developing store teams, and maintaining compliance with company standards. The role requires strategic market analysis, financial acumen, and effective communication with senior management/Brand teams to optimize store performance, manage inventory, promotion, marketing campaign implementation in stores and achieve business objectives. Key Responsibility: Operations Management Oversee the day-to-day operations of multiple fashion retail stores within the assigned area. Ensure all stores operate efficiently and adhere to company standards, including opening and closing procedures. Delegate tasks, assign responsibilities to store managers, and monitor progress. Adhere and enforce Company SOPs, Policies, and procedures, and loss prevention audit guidelines in all the assigned stores. Also, create measures to ensure compliance by all employees. Interpret and make decisions on operations and visual standards based on store and client needs. Single point contact with Brand Teams to implement business/marketing and other strategy elements in the stores uniformly Financial Management Monitor and analyze sales data, key performance indicators (Units per transaction, Average transaction value, sales per month, sales per square foot, sales turnover, shrinkage control, increase in conversion percentage), and overall financial performance, especially P&L and EBITDA, to identify areas for improvement. Analyze financial reports and make data-driven decisions to improve efficiency and profitability. Monitor and manage budgets, expenses, and financial performance for each store. Implement cost-saving initiatives to enhance profitability while maintaining quality. Customer Experience Ensure exceptional customer service by coaching and setting service standards for the team at all the stores. Conduct regular store visits to assess customer service quality and address any issues immediately. Collaborate with store managers to implement customer feedback and improve the shopping experience. Market Analysis & Strategy Utilize market insights to identify opportunities for growth and adapt strategies accordingly. Stay informed about market trends, consumer behavior, and competitor activities. Develop and execute area-specific marketing and sales strategies to drive footfall and revenue. Communication & Reporting Regularly communicate with senior management to provide updates on store performance and area-wide initiatives. Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team, and Corporate Office as required. Prepare detailed reports on area performance, including successes, challenges, and opportunities for growth. Staff Management & Development Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements. Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation. Responsible for assessing additional training needs required for optimal performance within the store. Foster a positive work environment that encourages teamwork, innovation, and growth. Develop succession plans to ensure a pipeline of qualified candidates for key positions within the area. Desired Experience: The ideal candidate should have 5-7 years of experience in retail management, with at least 2-3 years in a multi-store management role, such as an Area or District Manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.

POSITION OBJECTIVE - The position holds responsible for the activities of multiple stores, achieve quantitative measures of performance within stores - Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store - Orient the new employees to Apparel Store Operations - Achieve company objectives by ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Key Responsibilities: - Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage. - Set store sales target to maximize the sales and profitability. - Ensure scheduled staff meetings are conducted on a regular basis. - Maintain and enhance the standards of customer service at all the stores. - Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the assigned stores. Also create measures to ensure compliance by all the employees. - Oversee the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times. - Monitor the inventory movement. - Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements. - Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation. - Interpret and make decision on operations and visual standards based on store and client's needs. - Communicate business drivers, merchandise and quality issues, and other related informatio

"Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy - Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents. Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie's Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.. The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades." POSITION OBJECTIVE - The position holds responsible for the activities of multiple stores, achieve quantitative measures of performance within stores - Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store - Orient the new employees to Apparel Store Operations - Achieve company objectives by ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Key Responsibilities: - Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage. - Set store sales target to maximize the sales and profitability. - Ensure scheduled staff meetings are conducted on a regular basis. - Maintain and enhance the standards of customer service at all the stores. - Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the assigned stores. Also create measures to ensure compliance by all the employees. - Oversee the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times. - Monitor the inventory movement. - Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements. - Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation. - Interpret and make decision on operations and visual standards based on store and client's needs. - Communicate business drivers, merchandise and quality issues, and other related informatio

"Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy - Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents. Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie's Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.. The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades." Position Objective: The objective of the Cluster Manager role is to oversee the operations and financial performance of a smaller group of retail stores for a particular brand within a designated area in a country. This includes driving sales growth, ensuring exceptional customer service, managing and developing store teams, and maintaining compliance with company standards. The role requires market analysis, financial oversight, and effective communication with the Area Sales Manager and brand teams to optimize store performance, manage inventory, and execute promotional and marketing campaigns in stores to achieve business objectives. Key Responsibility: Operations Management Oversee the daily operations of a smaller group of retail stores within a designated area for a specific brand, ensuring smooth and efficient functioning. Audit store operations and facilities regularly to ensure compliance with company standards, policies, and procedures, focusing on productivity, efficiency, safety, and security. Direct the opening of new stores within the cluster by coordinating resources such as staff, merchandise, and logistics; manage the closing of existing stores as necessary. Adhere to and enforce Company SOPs, policies, procedures, and loss prevention audit guidelines in all assigned stores. Implement corrective actions to address any non-compliance issues. Oversee the implementation and consistent execution of Visual Merchandising guidelines across all stores in the cluster. Sales & Financial Management Monitor and analyze sales performance by comparing actual sales against weekly targets, previous year's performance, and projections. Take corrective actions in coordination with other departments. Set sales targets for stores within the cluster to maximize profitability, taking into account market conditions and store-specific factors. Review and monitor stock level reports, coordinating with the brand team to ensure optimal inventory levels are maintained. Monitor inventory movement and take necessary actions to minimize shrinkage and optimize stock turnover. Customer Experience Ensure exceptional customer service across all stores by coaching store teams and setting high service standards. Maintain and enhance the standards of customer service within the cluster, regularly assessing and improving the customer experience. Address customer inquiries and concerns promptly, striving to exceed customer expectations. Team Management & Development Recruit, train, and develop staff on sales techniques, customer service, teamwork, and brand-specific requirements. Evaluate the performance of store employees annually, promoting open communication through regular coaching and motivation. Schedule and conduct regular staff meetings to communicate goals, performance expectations, and provide constructive feedback. Monitor and manage staff scheduling and leave approvals for store managers, ensuring adequate coverage and efficient operation. Market Analysis & Strategy Utilize market insights to identify opportunities for growth and adapt store strategies accordingly within the cluster. Stay informed about market trends, consumer behavior, and competitor activities specific to the assigned brand and area. Communication & Reporting Communicate business drivers, merchandise issues, and other relevant information to the Area Sales Manager, Retail Operations Manager, and other key stakeholders. Prepare and present regular reports on store performance, including successes, challenges, and recommendations for improvement. Desired Experience: The ideal candidate should have 4-5 years of experience in retail management, with at least 2-3 years in a multi-store management role, such as multi-unit store manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.