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INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Lead and optimize warehouse operations with a primary focus on AutoStore system management, IT-supported workflows, and team performance—ensuring efficient execution of outbound processes, adherence to safety and quality standards, and continuous improvement across daily activities. Lead the AutoStore outbound team, managing daily workflows across ports to ensure smooth, timely execution. Monitor AutoStore system dashboards, coordinate task queues, and escalate technical issues to IT or Maintenance teams. Ensure bin handling, picking, and packing processes comply with AutoStore capabilities and service level agreements (SLAs). Analyze system performance metrics and proactively optimize AutoStore throughput and productivity. Supervise port operations and provide real-time support to AutoStore operators during task execution. Train team members on AutoStore handling procedures and ensure adherence to bin-based workflows. Support the Outbound Lead in planning for peak periods, system downtime, and contingency measures. Demonstrate proficiency in warehouse systems and perform first-level troubleshooting when required. Provide system and process training to operators, promoting effective tool usage and adherence to standards. Effectively lead the team in day-to-day warehouse operations including goods receipt, storage, picking, packing, rework, and dispatch. Plan and allocate work efficiently to meet daily targets while maximizing productivity and resource utilization. Provide regular performance feedback, conduct team briefings, and coach staff to support continuous improvement. Identify training needs, recommend development plans, and ensure staff maintain proper uniform and grooming standards. Enforce strict adherence to standard operating procedures and promote compliance among all team members. Ensure a safe and secure work environment in line with ISO 45001, ISO 14001, and ISO 9001 standards, including timely incident and issue reporting. What you’ll need to succeed Education: High school diploma or equivalent required; associate or bachelor’s degree in logistics, supply chain management, or a related field preferred. Minimum of 3-5 years of experience in warehouse operations, with at least 1-2 years in a supervisory or team lead role. Strong leadership and team management skills. Excellent organizational and multitasking abilities.Proficiency in warehouse management systems (WMS) and Microsoft Office Suite. Knowledge: In-depth understanding of warehouse operations, inventory management, and distribution processes. Familiarity with health and safety regulations in a warehouse environment. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing The Assistant Manager – Distribution Center is responsible for overseeing and optimizing end-to-end warehouse operations, including inbound, storage, order fulfilment, dispatch, inventory control, and facility utilization. This role requires strong leadership to drive team performance in a fast-paced environment, ensuring operational accuracy, efficiency, and compliance. The Assistant Manager will coordinate cross-functional activities, maintain service standards, and support continuous improvement while upholding a safe and organized workplace. What you’ll need to succeed Key Accountability: • Maintain and improve fulfilment KPIs including inbound, put-away, outbound, and other key metrics, ensuring alignment with SLA and performance targets. • Monitor and enhance man-hour productivity across all warehouse activities to optimize workforce efficiency. • Supervise daily warehouse operations, including goods receiving, order preparation, dispatch, product manipulation, and housekeeping, ensuring timely and accurate completion. • Evaluate daily workload and effectively plan, allocate, and supervise workforce to achieve daily operational objectives. • Oversee the planning and task coordination of shift team leaders, ensuring proper shift reporting and smooth handovers between shifts. • Supervise product put-away strategies and pack key configurations in the WMS, ensuring accuracy and efficiency. • Ensure customer requirements are fully met, maintaining service quality, responsiveness, and satisfaction. • Maintain high stock accuracy, monitor for discrepancies, and implement measures to minimize damages and stock loss. • Ensure effective communication between management and shop floor, promoting transparency and clarity across all levels. • Lead and motivate the team through briefings, coaching, and performance feedback, fostering a positive and cooperative working environment. • Identify and recommend staff training and development needs, supporting skill-building and operational excellence. • Collaborate with the warehouse manager on annual leave planning to maintain shift coverage and continuity. • Ensure efficient utilization of key resources including manpower, storage space, and equipment. • Monitor proper planning, usage, and maintenance of machinery, equipment, and consumables, ensuring operational readiness. • Enforce compliance with standard operating procedures, work instructions, and company policies, promoting consistent and safe practices. • Ensure adherence to Quality, Health, Safety & Environmental standards in line with ISO 9001, ISO 14001, and ISO 45001, including accurate incident reporting. • Always uphold a professional and high-quality image of the operation, both internally and externally • Possess a comprehensive understanding of end-to-end warehouse workflows, including inbound, outbound, and internal stock movements, to support continuous process optimization. • Oversee real-time shift execution by monitoring operational flow and ensuring tasks are progressing according to plan. • Utilize warehouse systems confidently, including performing basic troubleshooting and resolving first-level system issues promptly. • Support team leaders and operators by providing hands-on training and guidance on processes, tools, and system usage to maintain operational consistency and capability. Experience: • Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. • Experience: Minimum of 5-7 years of experience in distribution or warehouse operations, with at least 2-3 years in a supervisory or assistant managerial role. • Skills: Strong leadership and team management skills. Proficiency in warehouse management systems (WMS) and Microsoft Office Suite. Excellent organizational and problem-solving abilities. • Knowledge: Comprehensive understanding of distribution processes, inventory management, and logistics. Familiarity with relevant safety and regulatory requirements. • Attributes: Detail-oriented with a results-driven approach. Ability to work effectively in a fast-paced environment and manage multiple priorities. Strong communication and interpersonal skills. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing To ensure accurate and efficient warehouse operations with a focus on AutoStore system handling, order fulfilment, and inventory management. Operate AutoStore ports for order picking and bin handling in accordance with system workflows. Pack items retrieved from AutoStore bins accurately and apply correct shipping documentation. Close completed AutoStore orders and transfer them to the dispatch staging area. Report any bin mismatches, port issues, or system irregularities to the Senior Operative or Automation Team Leader. Keep the AutoStore workspace clean, organized, and free of obstructions to ensure smooth operation. Perform goods receiving functions including offloading, checking, and put-away of all incoming consignments. Accurately pick and pack customer orders as per specified requirements. Ensure proper checking, dispatch, and vehicle loading in line with dispatch documentation. Carry out value-added services such as scanning, cello wrapping, heat shrinking, and labelling as required. Support accurate stock replenishment and assist with stock counts, verifications, or other assigned tasks. Handle stock with care, report damages or discrepancies, and maintain order in the warehouse. Follow all standard operating procedures, safety protocols, and work instructions, and report any operational issues to the supervisor What you’ll need to succeed Education: High school diploma or equivalent preferred. Experience: Previous experience in warehouse operations or a related field is advantageous but not required. On-the-job training will be provided. Skills: Basic computer skills and familiarity with warehouse management systems (WMS) is a plus. Good physical stamina and ability to perform manual tasks. Knowledge: Understanding of warehouse operations, inventory management, and shipping/receiving processes is beneficial. Attributes: Strong attention to detail, excellent organizational skills, and the ability to work effectively both independently and as part of a team. Commitment to following safety protocols and procedures. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

POSITION OBJECTIVE The position is responsible to support the training mission by taking advantage of changing skills and quality development initiatives in order to train the Food and Beverage teams according to F&B values, policies and procedures Key Responsibilities: - Conduct a training need analysis with the help of Training Manager. - Devise and communicate a monthly and weekly departmental training plan and actively schedule team members for F&B Training. - Ensure that a comprehensive and up-to-date F&B manual, as well as F&B policies & procedures and task breakdowns are available and that every team member receives a personal copy. - Coordinate that every new team member receives F&B orientation and has absolved their training check list within the first week of employment. - Ensure that training attendance per team member is documented. - Communicate and train on F&B standards and policies and procedures. - Maximize employee productivity and morale within the store and consistently maintain discipline within the F&B guidelines and local regulations. - Research and design new training programs. Presentation and Management: - To ensure new joiners will practice the correct stock package and required stock levels to maximize sales potential. - Ensures high standard of visual merchandising and maintenance amongst all staff. - Effectively communicates any changes in stock or store layout to all members of the team. - Ensure that each member follow the retail standard. - Maintaining the back store operation and replenishment of the merchandise. Health & Safety - Uses or wears personal protective equipment or clothing as required. - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone. - Knows, understands and follows safe work practices and procedures. - Ensures restaurant has a health and safety program in place. - Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented. - Conducts regular workplace inspections. - Responds to and corrects unsafe acts and conditions. - Reports work-related injuries and illnesses to the appropriate internal and external authorities. - Performs accident investigations for all work-related injuries and illnesses. - Enforces employee compliance in regard to the restaurant's health and safety policies and procedures. - Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety. - Keeps the Area Manager and Sales Operation Manager inform on any conditions or practices that may pose a hazard to employees. - Makes recommendations for improvement to the store's health and safety practices and program.

POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best. - Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. Key Responsibilities Hospitality and Guest Service - Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. - Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. - Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. - Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. - Uses proper procedures to ensure the accuracy of every order for every guest. - Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs. - Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. - Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations - Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. - Prepares all products as required, following the order monitor to ensure the accuracy of every order. - Communicates showcase and product needs to ensure proper product availability for guests. - Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures - Participates in and attends all store meetings and other related functions. - Follows all restaurant policies, procedures and standards. - Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. - Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering - Receives payment by cash, credit cards, vouchers or automatic debits. - Issue receipts, refunds, or change to the customers correctly. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Maintain clean and orderly checkout areas. Health & Safety - Works in compliance with occupational health and safety legislation. - Knows, understands and follows safe work practices and procedures. - Uses or wears personal protective equipment or clothing as required. - Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

POSITION OBJECTIVE - The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience - Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager Key Responsibilities Customer Service: - Greet the customers and assist them in selecting the right product. - Convert the window shoppers to ultimate buyers. - Promote the Club Apparel Loyalty Program of the company for repeat sales - Serve Customers with the highest standards and follow the company guideline of selling ( GUEST - Greet, Understand, Explain, Sell, Thank) - Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge - Must be presentable and well-groomed at all the times - Flexible to work for extended hours during the Sale period - Must possess up to date product knowledge and ensure minimal stock loss. - Flexible to work for extended hours during the Sale period. Merchandise: - Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms - Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. - Record the inventory inward / outward and maintain the report of the same Process - Handle the POS (Point of Sale) / Billing Counter efficiently - Tally money in the cash till during the beginning / end of the shifts - Issue receipts / refunds / change to the customers correctly - Process the payments by cash / credit cards / vouchers / automatic debits - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be flexible to work for varied shifts and overtime as per the business requirement - Adhere to SOP & Loss Prevention Policies - Maintain confidentiality of the sales figures to the outside party

Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. What you'll be doing At Chalhoub, creativity is a team effort! Working as a Store Manager you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand’s guidelines and store processes. Key Responsibilities Represent the brand and communicate its values through all interactions. Define and execute store action plans to achieve sales targets and KPIs. Build and maintain strong customer relationships using data to create future opportunities. Lead and develop the team by recruiting, coaching, and fostering a positive work environment. Promote growth mindset and monitor team development and performance improvement plans. Drive an omnichannel customer experience, focusing on clienteling and VIP engagement. Ensure operational excellence by following policies, managing e-commerce orders, and maintaining VM standards. Leverage technology tools to enhance customer experience and train the team on their use. Ensure compliance with legal, safety, and HR guidelines while optimizing floor coverage based on traffic data. What you'll need to succeed Minimum 2 years of experience as Store Manager Fluent in both Arabic & English What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Position Objective: Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market. Key Responsibility: Financial: To drive the store team to achieve the store target and store KPIs. To ensure store shrinkage to be less than 0.2% of the cost of sale. Process: To conduct regular financial and stock audits. To regularly update track and communicate the store dashboard. To maintain the VM standards in the store. To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management) Oversee day-to-day store operations, including opening and closing procedures. Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement. Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback. Implement and enforce company policies and procedures to ensure compliance. Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities. Develop and implement action plans based on performance metrics to drive results. Maintaining the back store operation and replenishment of the merchandise. Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees. Recruit, train, and develop a high-performing sales team. Monitor and manage store expenses, budgets, and financial goals. Customer: To drive the store team to achieve club apparel, NPS and DSES goals. To maintain a relationship with the mall management. To effectively communicate with the office back-end team regarding store-related activities. Address customer inquiries and concerns promptly, striving to exceed customer expectations. To manage people in regards with performance and conduct of store employees. Learning: To constantly upgrade the skills of self and team and create a pipeline of future store managers Identifying the learning gaps of the team and creating a process to address the same. Conduct training sessions for new hires and ongoing product knowledge sessions for the team. Desired Experience: The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. Key Responsibilities People Management - Leads by example and demonstrates the importance of treating every team member and guest with respect - Reacts immediately to issues requiring attention during the shift - Provides ongoing, specific direction to team members - Encourages an exciting and fun work environment while motivating team members to meet goals - Trains, orientates and monitors new team members - Reports to Store Manager on team member performance (positive or negative) - Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management - Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members - Responds to guest in a friendly manner while maintaining an appropriate sense of urgency - Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management - Complies with and enforces all Tim Hortons operating standards - Ensures that all product and packaging is properly merchandised and stocked - Responsible for shift cash procedures - Maintains operational efficiency through use of the work schedule - Supervises team members to ensure primary and secondary duties are completed - Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) - Keeps current on all new information (i.e., new product launched, promos and discount schemes) - Assists the Store Manager in driving sales and transactions during their shift - Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.) - Escalates to immediate superior any issues and or problems Health & Safety - Knows, understands and follows safe work practices and procedures - Uses or wears personal protective equipment or clothing as required - Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone - Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering - Supervises and ensures that technical equipment in the stores are in working condition. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Receives payment by cash, credit cards, vouchers or automatic debits whenever required - Issues receipts, refunds, or change to the customers correctly whenever required - Maintains clean & orderly checkout areas

"Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy - Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents. Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie's Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.. The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades." Objective: This position is responsible for implementing health, safety, and environmental (HSE) programs within the distribution center. The role ensures compliance with local regulations and company standards, conducts risk assessments, promotes a strong safety culture, and supports continuous improvement in workplace safety and sustainability practices. Key Responsibility: HSE Policy Implementation Develop and implement HSE policies, procedures, and operational guidelines aligned with local laws and company objectives. Ensure compliance with global and regional safety standards and regulatory bodies. Risk Assessment & Compliance Conduct workplace risk assessments and safety audits to identify potential hazards and unsafe practices. Recommend and implement corrective measures to mitigate risks. Monitor compliance with safety protocols and support audit readiness. Incident Management Lead investigations into incidents, accidents, and near-misses; perform root cause analysis and implement preventive actions. Maintain incident reports and corrective action tracking systems. Training & Awareness Organize safety training programs, toolbox talks, and HSE inductions for employees and contractors. Promote safety culture through awareness campaigns and continuous communication. Safety Inspections & Emergency Preparedness Perform routine safety inspections of equipment, storage areas, and emergency systems. Develop and conduct emergency drills and response plans in coordination with relevant teams. Reporting & Documentation Maintain accurate and up-to-date records for safety inspections, incident logs, and training attendance. Generate regular reports and dashboards for HSE leadership and DC management. PPE & Environmental Initiatives Ensure availability and correct usage of PPE across all operational areas. Support environmental sustainability projects such as waste reduction and energy conservation. Desired Experience: 5-7 years of relevant experience in Health, Safety & Environment, preferably within a warehouse, logistics, or distribution center environment. Working knowledge of occupational safety regulations and international HSE standards. Hands-on experience in conducting safety audits, trainings, and risk assessments. Strong communication and reporting skills with an ability to collaborate with cross-functional teams.

POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled. Key Responsibilities People Management - Leads by example and demonstrates the importance of treating every team member and guest with respect - Reacts immediately to issues requiring attention during the shift - Provides ongoing, specific direction to team members - Encourages an exciting and fun work environment while motivating team members to meet goals - Trains, orientates and monitors new team members - Reports to Store Manager on team member performance (positive or negative) - Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management - Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members - Responds to guest in a friendly manner while maintaining an appropriate sense of urgency - Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management - Complies with and enforces all Tim Hortons operating standards - Ensures that all product and packaging is properly merchandised and stocked - Responsible for shift cash procedures - Maintains operational efficiency through use of the work schedule - Supervises team members to ensure primary and secondary duties are completed - Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) - Keeps current on all new information (i.e., new product launched, promos and discount schemes) - Assists the Store Manager in driving sales and transactions during their shift - Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.) - Escalates to immediate superior any issues and or problems Health & Safety - Knows, understands and follows safe work practices and procedures - Uses or wears personal protective equipment or clothing as required - Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone - Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering - Supervises and ensures that technical equipment in the stores are in working condition. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Receives payment by cash, credit cards, vouchers or automatic debits whenever required - Issues receipts, refunds, or change to the customers correctly whenever required - Maintains clean & orderly checkout areas

"Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy - Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents. Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie's Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.. The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades."

Position Objective: The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager. Key Responsibility: Customer Service: Greet customers and assist them in selecting products that meet their needs. Convert window shoppers into buyers through proactive engagement. Promote the company's loyalty program to encourage repeat sales. Deliver top-tier customer service by following the company's GUEST model (Greet, Understand, Explain, Sell, Thank). Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities. Educate customers on product features, benefits, materials, and care instructions. Grooming / Attitude / Knowledge: Always present a well-groomed and professional appearance. Be flexible and available to work extended hours during peak sales periods. Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations. Merchandising: Ensure products are displayed in an attractive manner according to store layout standards. Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items. Record and maintain accurate inventory records for incoming and outgoing stock. Upsell and cross-sell products to increase sales opportunities. Maintain strong knowledge of product inventory and promotions to communicate effectively with customers. Process: Efficiently operate the Point of Sale (POS) system for billing and transactions. Balance the cash till at the start and end of shifts. Accurately process payments through cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, and change to customers correctly. Maintain vigilance regarding store security and ensure all loss prevention policies are followed. Replenish and re-merchandise stock on the sales floor to ensure product availability at all times. Desired Qualification: The ideal Sales Associate in a retail company should have a bachelor's degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.

POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best. - Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. Key Responsibilities Hospitality and Guest Service: - Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. - Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. - Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. - Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. - Uses proper procedures to ensure the accuracy of every order for every guest. - Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs. - Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. - Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations: - Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. - Prepares all products as required, following the order monitor to ensure the accuracy of every order. - Communicates showcase and product needs to ensure proper product availability for guests. - Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures: - Participates in and attends all store meetings and other related functions. - Follows all restaurant policies, procedures and standards. - Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. - Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering: - Receives payment by cash, credit cards, vouchers or automatic debits. - Issue receipts, refunds, or change to the customers correctly. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Maintain clean and orderly checkout areas. Health & Safety: - Works in compliance with occupational health and safety legislation. - Knows, understands and follows safe work practices and procedures. - Uses or wears personal protective equipment or clothing as required. - Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best. - Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. Key Responsibilities Hospitality and Guest Service - Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. - Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. - Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. - Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. - Uses proper procedures to ensure the accuracy of every order for every guest. - Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs. - Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. - Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations - Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. - Prepares all products as required, following the order monitor to ensure the accuracy of every order. - Communicates showcase and product needs to ensure proper product availability for guests. - Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures - Participates in and attends all store meetings and other related functions. - Follows all restaurant policies, procedures and standards. - Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. - Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering - Receives payment by cash, credit cards, vouchers or automatic debits. - Issue receipts, refunds, or change to the customers correctly. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Maintain clean and orderly checkout areas. Health & Safety - Works in compliance with occupational health and safety legislation. - Knows, understands and follows safe work practices and procedures. - Uses or wears personal protective equipment or clothing as required. - Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

Objective: Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures End to end store responsibility in absence of Store Manager Promote the Loyalty Program of the company for maximizing loyalty and repeat sales Provide feedback to the Store Manager and Area Manager with regards to employees and products. Key Responsibility: Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales Assisting the Store Manager in implementation of operating procedures at the store as per the company standards Ensure the brand and company's policies and procedures are adhered by all the staff at all the times Regularly audits own store administration and resolve any issues Manage the daily roaster, leave and grievances of the retail staff Maintain the visual merchandising standards at the stores all the time as per set VM standards Promote the Club Apparel Loyalty Program of the company for repeat sales Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products Ensure awareness and vigilance at all times of security in the store without any negligence Must be updated about the various brands of the group for suggestive selling to the customers End to end store responsibility in absence of Store Manager Must be physically fit to stand for extended hours and heavy lifting Desired Experience: The ideal Store Supervisor in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing LPO preparation for distribution vehicle service, repair, and vehicle hired Data entry for driver-related information to produce required data for monthly end-reporting Filing and other clerical tasks. Update trip sheet, and vehicle log sheet and maintain data on Excel sheets for reporting purposes Update, analyze and maintain distribution expenses (toll charge, petrol card, fuel charges, vehicle registration, maintenance charges, etc. Track and report distribution running me and delivery time File and maintain all delivery manual notes, good receipt notes and replenishment order Immediately report any breach in procedures, company policy or security to the supervisor management. Ensure that the department keeps a high standard of health and safety and environmental performance as per OHSAS 18001 and ISO 14001. Report all incidents, of any nature and however caused, to their immediate superior completing all necessary documentation promptly and accurately Not intentionally or recklessly interfere with or misuse any equipment provided for ensuring health, safety or welfare. Report damage to equipment fixtures and fittings, MHE defects, and accidents at work. What you'll need to succeed Good Level of Arabic and English Good Level in Excel 1-2 years of solid experience in Retail Last mile flexibility to work in a warehouse environment What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

600 300 65 - . . . .. . :. . . . . . . . . . . . . . . . . .

600 300 65 - . .. .. . : · . · . · . · . · . · . · . · (MUSE) . · . · . · . · . · .. . ..

600 300 65 - . . . .. (MUSE) ( ) . ( ) . . . . / . . ( Clienteling CRM OMS ...) . . . .

600 300 65 - . .. . ! : · . · . · . · . · . · . · . · (MUSE) . · . · . · . · .. . ..

600 300 65 - . .. .. . : - . - . - . - . - . - . - . - . - . - . - ( ). - . - . - . - . - . - . - . / . . . .

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Build and develop customs related strategy for the group across the different countries in the region. Maintain and further develop existing relationships with customs agencies and government authorities for goods classification and declaration. Maximize the relationship with suppliers and customs brokers. Analyse economic impact in case of modification of product origin or classification. Key Responsibilities: Information and data management: Work closely with SPOC’s at origin to provide Master Data management support Reporting to Senior Management: Work closely with and provide regular updates to the transport Director at the group level on the performance of customs brokers and government agencies Oversee Quality and Performance: Monitor the quality of paperwork provided by internal customs for customs declaration. Proactively support internal customs in improving the documentation quality as per each country requirements Advise on Cost-Effective Solutions: Provide guidance and recommendations for cost-effective solutions based on origin and classification for savings on Duty Drawbacks Regulatory Compliance: Ensure that all operations are carried out in compliance with state, customs, and other applicable regulations. Monitor adherence to the defined processes, terms, and timeframes for service execution. Accurate Billing and Invoicing: Ensure that Business Units are billed accurately as per the services price list and monitor customs broker invoices for correctness and compliance with agreed price lists. Customs and Regulatory Compliance Management: Oversee adherence to customs, dangerous goods regulations, and other applicable rules to ensure safe and lawful shipment handling. Meet and develop continuous relationship with customs and regulatory government agencies across the region. Audit Management: Ensure all shipments are properly recorded in the systems and manage potential audit requests for information from authorities Stakeholder Communication and Meetings: Attend operational meetings with Freight Forwarders, Customs, Customers, and other stakeholders to discuss and resolve any operational challenges and service performance issues. Reporting and Continuous Improvement: Provide accurate reporting and analysis as per management requirements. Demonstrate adaptability, openness to change, and a commitment to continuous improvement in operations. Additional Responsibilities: Team Development and Support: Train, guide, and support team members in the execution of required tasks. Compliance and Integrity Management: Ensure immediate reporting of any breaches in Integrated Management System (ISO 9001, 14001, OHSAS 18001) quality, health & safety, environmental procedures, company policies, or security protocols, and take corrective actions as necessary. What you’ll need to succeed Bachelor's degree in Logistics, Supply Chain Management, or a related field (or equivalent experience). Proven experience in managing import/export customs operations and customs clearance. Strong understanding of logistics regulations, customs, and incoterm related customs processes. Excellent leadership, communication, and organizational skills. Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail. Strong analytical and problem-solving abilities. Used to work with large amounts of data from different sources and countries of origin. Knowledge of ISO, OHSAS, and environmental management systems is a plus. SAP experience. Arabic and English speaking. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

600 300 65 - . . . . ! . : - . - . - . - . - . - . - . - . - . - (MUSE) . - . - . - - - .. . ..

POSITION OBJECTIVE - Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures - End to end store responsibility in absence of Store Manager - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Store Manager and Area Manager with regards to employees and products Key Responsibilities - Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales - Assisting the Store Manager in implementation of operating procedures at the store as per the company standards - Ensure the brand and company's policies and procedures are adhered by all the staff at all the times - Regularly audits own store administration and resolve any issues - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store responsibility in absence of Store Manager - Must be physically fit to stand for extended hours and heavy lifting

"Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy - Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents. Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie's Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.. The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades."

POSITION OBJECTIVE - Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures - End to end store responsibility in absence of Store Manager - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Store Manager and Area Manager with regards to employees and products Key Responsibilities - Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales - Assisting the Store Manager in implementation of operating procedures at the store as per the company standards - Ensure the brand and company's policies and procedures are adhered by all the staff at all the times - Regularly audits own store administration and resolve any issues - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store responsibility in absence of Store Manager - Must be physically fit to stand for extended hours and heavy lifting

POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best. - Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. Key Responsibilities Hospitality and Guest Service - Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. - Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. - Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. - Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. - Uses proper procedures to ensure the accuracy of every order for every guest. - Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs. - Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. - Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations - Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. - Prepares all products as required, following the order monitor to ensure the accuracy of every order. - Communicates showcase and product needs to ensure proper product availability for guests. - Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures - Participates in and attends all store meetings and other related functions. - Follows all restaurant policies, procedures and standards. - Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. - Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering - Receives payment by cash, credit cards, vouchers or automatic debits. - Issue receipts, refunds, or change to the customers correctly. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Maintain clean and orderly checkout areas. Health & Safety - Works in compliance with occupational health and safety legislation. - Knows, understands and follows safe work practices and procedures. - Uses or wears personal protective equipment or clothing as required. - Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best. - Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. Key Responsibilities Hospitality and Guest Service - Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. - Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. - Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. - Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. - Uses proper procedures to ensure the accuracy of every order for every guest. - Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs. - Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. - Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations - Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. - Prepares all products as required, following the order monitor to ensure the accuracy of every order. - Communicates showcase and product needs to ensure proper product availability for guests. - Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures - Participates in and attends all store meetings and other related functions. - Follows all restaurant policies, procedures and standards. - Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. - Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering - Receives payment by cash, credit cards, vouchers or automatic debits. - Issue receipts, refunds, or change to the customers correctly. - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. - Maintain clean and orderly checkout areas. Health & Safety - Works in compliance with occupational health and safety legislation. - Knows, understands and follows safe work practices and procedures. - Uses or wears personal protective equipment or clothing as required. - Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Strategy and Planning: Create and maintain the yearly strategic plan and the yearly budgets in accordance to Lacoste’s vision and mission and monitor implementation, insuring consistent brand sense of purpose Own short- and long-term strategy, P&L and objectives of the marketplace e-Commerce business Lead sales forecasting exercise with Finance team and ensure GM’s approval Develop and conduct the implementation of goals, objectives, policies, procedures and standards to improve efficiency Business Development/Relationship Management: Consistently scout new and up-and-coming marketplaces that attract traffic Lead new expansion talks and conduct strategic meetings with relevant e-Commerce websites to discuss partnerships and commercial conditions (Margin, animations, exclusive deals…) – seek buy-in of brand’s General Manager and brand owners Deliver the underlying profitability through developing knowledge of key cost drivers from the P&L Monitor partners’ platforms to ensure: Content marketing adherence to brand standards and flag any issues Pricing alignment across platforms Optimize performance marketing and VM standards Liaise with eCommerce Manager to test marketplace’s user experience and flag any issues regarding technical structure, design, content, navigation, branding, performance and functionality Ensure performance reports are received from partners in order to: Analyze web metrics and accordingly proceed with action plan to improve categories’ performance and turnover Understand top performing and worst performing categories Manage and analyze eCommerce KPIs (click through rate, conversion, spend, consumer path to purchase, consumer online searches, and creative analysis) Be able to make informed decisions when it comes to negotiating purchase orders with partners’ buying teams (approval on SKUs, quantities, sizes, etc.) What you’ll need to succeed Proven experience (4+ years) managing key e-commerce partners. Strong commercial and analytical skills, with the ability to drive sell-in and sell-out performance. Excellent relationship management and communication abilities. Experience in brand positioning and account management within the tech industry (preferred). Fluent in English and Arabic. Proactive, detail-oriented, and capable of working in a fast-paced environment What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.